Preparing your team for on-site KYC fieldwork

On-site days run smoothly when access and decision rights are clear before auditors arrive. This checklist reflects patterns from Netopsplatform KYC record verification engagements around Central.

Before week one

• Name a single access coordinator who can approve vault pulls the same day
• Export a population list with risk tags and onboarding dates
• Stage current CDD procedures and the last internal QA report
• Reserve a quiet room with dual screens if image review mixes with paper

During fieldwork

Respond to query logs within one business day when possible. Delayed answers compress the draft findings window and force severity calls without your context. If a file is genuinely missing, say so early — silence looks like concealment even when it is only backlog.

After draft findings

Bring the people who will remediate to the walkthrough, not only the policy authors. Ownership of open items sticks better when operations hears the evidence gap directly.